Terms and Conditions

  1. Bookings and Payments
    1. A booking is confirmed once the deposit is paid and we have received a valid credit card number from you. 
    2. To secure and confirm a reservation we require a deposit of 50% of the total booking cost. The outstanding balance will be due 30 days prior to your arrival. 
    3. For bookings made within 30 days of your arrival 100% of the total booking cost will be charged at the time of booking.
    4. All prices stated are in New Zealand dollars (NZD) and include a 15% Goods and Service Tax (GST) where applicable. 
    5. We accept all major credit cards which will incur a 2.5% surcharge.
  2. Security Bond
    1. All bookings require valid credit card details to be held by us in the case of damage to the Property or Vehicle, or failure to perform any obligations set out in these Terms and Conditions or any general policies in the Property compendium. 
    2. An additional 10% of the total booking cost will be charged to your card as a security bond. The security bond is held until after you have vacated the Property, and a departure inspection has been completed. 
    3. The security bond will be refunded to you by way of your nominated credit card (excluding credit card fees paid) or bank account less any cost or expense that has been or will be incurred by us for any damage, breakage, replacement or other loss directly or indirectly caused by you and/or arising from your use and occupation of the Property and Vehicle. 
    4. You authorise us after the departure inspection to debit your credit card with any associated costs required to make good the Property and Vehicle and return it to the same condition it was in when you, and your guests, checked in.
    5. Should the bond be inadequate to fully cover any costs that may arise under this agreement, we reserve the right to charge the balance to the credit card used when booking or invoice you for the immediate payment of any such costs.
  3. Minimum & Maximum Stay
    1. The minimum stay of 3 nights is required for all bookings. 
  4. Arrivals and Departures 
    1. Check in will be from 2.00pm onwards and timing of check in is to be confirmed prior to your arrival. 
    2. Check out will be 10.00am.
    3. Early check in or late departure may be requested but cannot be guaranteed. If you need an earlier check in or later check out, we recommend letting us know as soon as possible.
  5. Cancellations
    1. Cancellations between 45 days and 30 days of arrival will incur a cancellation fee equal to 50% of the total booking cost.
    2. Cancellations within 30 days of arrival or less will incur a 100% cancellation fee of the total booking cost and no refund will be issued.
    3. Cancellations for peak season reservations (1 December to 28 March) between 60 days and 45 days of arrival incur a cancellation fee equal to 50% of the total booking cost. Peak season reservations cancelled within 44 days or less of arrival incur a 100% cancellation fee of the total booking cost.
    4. Please note credit card surcharges are non-refundable. 
    5. Because unexpected events can impact travel plans, we recommend that you obtain travel insurance.
  6. Amendments to Booking 
    1. Should you wish to amend your booking, please contact us as soon as possible so we can try to accommodate your request.
    2. Any changes made to a reservation that are requested by you are at our discretion and subject to availability, and will incur an administration fee of $250 + GST.
    3. You are able to transfer your reservation to a different date subject to the following conditions:
      1. the request to transfer the reservation is received in writing more than 30 days prior to check-in; 
      2. the new arrival date is within 12 months of the original arrival date; 
      3. any balance owing on the original booking is paid prior to the booking being transferred; 
      4. you acknowledge that we cannot guarantee the same nightly rate for the new reservation dates and, if the new reservation is of a higher value than the original booking, you will pay the difference at the time the balance of the payment would normally fall due. If the new booking value is less than the original booking, no refund will be given. 
    4. If a request to change the date of check-in is received within 30 days prior to your arrival, this will be considered a cancellation and treatment of this amendment/ cancellation is determined in our sole discretion. 
    5. There are unforeseen occasions when the Property may become unavailable, due to unanticipated circumstances and/or force majeure events (refer clause 8.1). This may be out of our control, so we are unable to accept any liability for such an occurrence, financial or otherwise. In this event, we reserve the right to cancel the booking. However, every effort will be made to find alternative comparable accommodation for the intended dates of stay otherwise unused rental fees and charges will be refunded. No further compensation will be payable.
  7. Lost Keys
    1. Lost keys may result in the changing of locks for the whole Property which together with all expenses will be at your expense and will be charged against the security bond, or to the credit card you used when booking. 
  8. Force Majeure
    1. No liability can be accepted by us if we are forced to change or cancel your booking due to force majeure reasons. These include, but are not limited to; war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, flood, adverse weather conditions, transportation or any other circumstances beyond our control. If this occurs before your arrival, we will do our best to inform you although we are under no obligation to do so, nor are we obliged to pay compensation.
  9. Housekeeping
    1. One 4 hour cleaning service per day will be provided during your stay, subject to cleaning company availability. If you wish to have more frequent cleaning or servicing, this may be scheduled at an additional charge to you, subject to cleaning company availability.
    2. A standard departure cleaning charge has been built into your nightly rental. You are expected to leave the Property in a clean and tidy state. 
    3. Any extended housekeeping hours that are required if the Property is not left in a clean and tidy state will be charged back to you. This will be charged against your security bond, or if inadequate to the credit card used when booking, or otherwise invoiced to you (in our discretion). 
    4. Should it be necessary to clean carpets, fumigate, remove stains, repaint, repair finishes, or replace furnishings, textiles, BBQ or homewares, or remove excess rubbish; you will be charged for commercial or professional contractor’s travel, labour, materials, and merchandise, plus an administration fee of $50 plus GST per hour. These costs will either be deducted from the security bond held against you or to the credit card you used when booking, or otherwise invoiced to you (in our discretion).
  10. Condition of Property
    1. You agree to keep the premises clean and tidy at all times and agree not to remove any chattels from the Property. We reserve the right to inspect the Property at any time. 
  11. Damage To The Property
    1. Please report any damage or breakages to us immediately. You will be charged for any repair or replacement costs arising from damage caused to the Property during your stay. Costs will be charged against the security bond or to the credit card you used when booking, or otherwise invoiced to you (in our discretion). All charges are subject to our discretion and our authority to do so is valid for 60 days after your departure.
  12. Number and Age Of Guests
    1. The number of guests to occupy the Property must be stated at the time of booking. A maximum of 8 guests are permitted to stay at the Property. 
    2. Guests making a booking and any additional guests must be over 21 years of age, unless accompanied by a suitable parent or guardian. Children under 12 years are not permitted to stay at the property.
    3. You are allowed a maximum of 8 guests/visitors at the Property in any one time
  13. Use Of The Property
    1. The Property is a residential dwelling and is to be used strictly for residential purposes by you and the number of occupants nominated at the time of booking. The Property is not to be used for any other purpose, without written authority from us. 
    2. The Property is located at Wyuna Preserve, a high end residential development. Your use of the Property includes the use of the Wyuna Preserve communal facilities. 
    3. You, any guest or invitee, must at all times comply with the requirements of the Constitution and Bylaws of the Wyuna Preserve Residents Association Incorporated when using the Property and the Wyuna Preserve communal facilities. A copy of Constitution and Bylaws can be found in the Property compendium. 
    4. You agree not to cause any nuisance or annoyance to any neighbours or users of Wyuna Preserve. 
  14. Vehicle 
    1. Our vehicle, a Land Rover Defender licence plate HUE022 (Vehicle), is available for use by you and your guests over the age of 25. The Vehicle will be provided in a safe and roadworthy condition.
    2. Any guest who uses the Vehicle must hold a valid full NZ licence or full overseas driving licence that is suitable for the class of Vehicle that allows the driver to lawfully drive in New Zealand.
    3. You must take all reasonable care when driving and parking the Vehicle, including locking it when not in use, and complying with all road rules. 
    4. You are responsible for any loss or damage to the Vehicle, including keys, during your stay. 
    5. You must return the Vehicle to the Property at the end of your stay:
      1. clean; and
      2. with a full tank of fuel.

If the Vehicle is not returned clean or without a full tank of fuel, the cost of cleaning the Vehicle and refuelling will be charged against the security bond or to the credit card used when booking, or otherwise invoiced to you (in our discretion). 

  1. Smoking and vaping are not permitted in the Vehicle.  Animals are not allowed in the Vehicle at any time (apart from registered guide or assistance dogs).
  2. You must only refill the Vehicle with the correct fuel type for the Vehicle.
  3. It is your responsibility to pay for all infringement fees and costs due in respect of offences committed during your use of the Vehicle including offences for traffic, speeding and parking.
  4. You must ensure that the Vehicle is not driven in breach of sections 56, 57 or 58 of the Land Transport Act 1988 – these relate to driving under the influence of alcohol or drugs.
  5. The Vehicle is insured by us however you are liable for any excess under the insurance policy for any damage to or caused by the Vehicle during your stay. If the Vehicle is damaged or causes any damage you must notify us immediately. The excess will be charged against the security bond or to the credit card used when booking, or otherwise invoiced to you (in our discretion). 
  1. Parties and Events
    1. The use of the Property for a function, party, or any other form of event is strictly prohibited. Use of the Property for purposes other than a residential dwelling will result in immediate eviction from the Property, termination of the booking, forfeiture of all prepaid rentals and a penalty fee of $500 plus GST, deducted from the security bond. 
  2. Pets
    1. Animals are not permitted on the Property. If animals are found on the Property, a $500 plus GST penalty fee will be charged, plus any extra cleaning fees. 
  3. Smoking
    1. There is to be no smoking or vaping inside the Property including garages, balconies, outdoor areas and bathrooms. If you are wanting to smoke or vape, please do so off the Property. If tobacco odour or vape odour is noted on the departure inspection, you are fully liable for any additional professional cleaning, de-fumigation and painting costs if required.
  4. Call Out Charges
    1. In the event that you set off security alarms, or damage or misuse appliances or electronics, you will be responsible for callout fees. The callout fee will be charged against the security bond or to the credit card you used when booking, or otherwise invoiced to you (in our discretion).
  5. Liability
    1. It is your responsibility to ensure all Terms and Conditions, and any other rules or policies specified, are complied with by your guests and invitees and you acknowledge that you and your guests and invitees:
      1. must comply with the requirements in these Terms and Conditions and any additional rules or guidelines in the Property compendium; 
      2. use the Property and any extra facilities included in your rental of the Property at your own risk;
      3. ensure that children are to be supervised by a parent, guardian or responsible adult at all times;
      4. are responsible for any call-out charges arising through damage or misuse of alarms, appliances, electronics or excessive use of services;
      5. all personal items belonging to you, your guests or your invitees, any vehicles and vehicle contents belonging to or under your, your guests or invitee’s responsibility remain solely your responsibility;
    2. We do not:
      1. accept any responsibility or liability for acts of omission of third parties that may prevent or disrupt your stay;
      2. accept any responsibility or liability for any damage to any Property or for any injury, loss or damage that you, your guests or invitees may suffer during your stay; and
      3. accept any liability for loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodation as described or substituted or due to any cancellation by us.
  6. Law and Jurisdiction
    1. Any disputes will be governed by New Zealand Law and the parties submit to the jurisdiction of the New Zealand Courts at all times.
  7. Notices 
    1. Any notice is required to be given in writing and is to be served by email. 
    2. The address for service shall be the email address specified in the confirmation email. 
  8. Interpretation
    1. By accessing this website we assume you accept these Terms and Conditions.
    2. In these Terms and Conditions, unless the context requires otherwise a reference to:
      1. Our,” “Us” or “We” means Lorien Lodge Unit Trust as owner of the Property; 
      2. You” or “Your” means the guest; and 

Property means the property situated at 54 Twin Peak View, Wyuna Preserve, Queenstown known as Lodge Lorien including its fixtures, fittings and chattels.